Logistics Policy
Longax, founded in 2022 and headquartered in Xinyang City, Henan Province, China, is a high-tech enterprise specializing in hunting electronic equipment. Our core products—dog trackers, trail cameras, electronic decoy devices, and electronic callers—serve the global hunting market. This B2B Logistics Policy applies exclusively to our international business clients (e.g., distributors, retailers, partners), excluding the domestic China market, and details the processes, responsibilities, and terms for bulk order handling, international shipping, and cost allocation.
1. Order Processing
1.1 Order Submission and Confirmation
– B2B clients must submit orders via designated channels (e.g., email, EDI system, or B2B partner portal), specifying product models, quantities, delivery addresses, and requested timelines.
– We will confirm stock availability, production schedules, and estimated delivery dates within 2 business days via written response (e.g., email or purchase contract).
– If adjustments are needed (e.g., stock shortages), we will negotiate alternatives with the client.
1.2 Processing and Shipping Time
– Standard bulk orders are shipped from our Xinyang warehouse within 5-7 business days of payment confirmation.
– Customized or large-volume orders require additional production time (typically 7-15 business days), with specific dates agreed upon in writing at confirmation.
– All timelines are based on China Standard Time (CST), excluding holidays.
2. Shipping Methods
2.1 Logistics Partners
– We partner with globally recognized carriers, including DHL, FedEx, UPS, Maersk, and specialized freight forwarders, offering sea, air, or multimodal transport options.
– Shipping solutions are tailored to order size, weight, destination, and urgency.
2.2 Shipping Options and Trade Terms
– Shipping Methods:
– Air Freight: Ideal for urgent or small-batch orders, with delivery in 5-10 business days.
– Sea Freight: Suited for large shipments, with delivery in 20-45 business days (depending on route).
– Trade Terms (per Incoterms 2020):
– FOB (Free on Board): Default from Xinyang, China; clients cover costs post-port.
– CIF (Cost, Insurance, Freight): We cover shipping and insurance to the destination port.
– DDP (Delivered Duty Paid): We handle all costs to the client’s specified location (additional quote required).
– Clients may designate their own carriers with 7 business days’ prior notice, bearing coordination costs.
3. Shipping Fees and Responsibilities
3.1 Cost Allocation
– Shipping fees are calculated based on weight, volume, method, and trade terms, quoted in USD and specified in the contract at order confirmation.
– FOB Terms: We cover costs to the Chinese port; clients handle port handling, international freight, and destination fees.
– CIF Terms: We pay freight and insurance to the destination port; clients manage customs clearance and onward costs.
– DDP Terms: We cover all costs (including duties), requiring detailed clearance info from the client.
– Customs duties, VAT, and local fees are the client’s responsibility unless otherwise stipulated in writing.
3.2 Risk Transfer
– FOB: Risk transfers to the client upon handover to the carrier.
– CIF: Risk transfers upon loading onto the vessel.
– DDP: Risk transfers after delivery and inspection at the specified location.
– Exact transfer points are per contract terms.
4. Shipment Tracking and Documentation Support
4.1 Tracking Services
– Post-shipment, we provide an Airway Bill (AWB), Bill of Lading (B/L), or tracking link, accessible via the carrier’s website or our B2B portal (www.longax.com/b2b-track).
– Key transit milestones (e.g., loading, customs clearance) are notified via email.
4.2 Shipping Documents
– We supply required international shipping documents, including:
– Commercial Invoice
– Packing List
– Certificate of Origin
– Export License (if applicable)
– Document preparation costs are included in the quote; additional certifications (e.g., embassy endorsement) are at the client’s expense.
5. Delivery and Inspection
5.1 Delivery Time
– Air Freight: 5-10 business days (excluding customs).
– Sea Freight: 20-45 business days (depending on route and port).
– Delays due to force majeure (e.g., natural disasters, customs policies, strikes) are not our liability, though we will assist with alternatives and provide updates.
5.2 Inspection Process
– Clients must inspect quantity, packaging integrity, and product condition within 7 business days of receipt.
– For discrepancies or transit damage, submit:
– Photos of damage (packaging and product)
– Inspection report (detailing issues and quantities)
– Carrier-issued damage proof (if available)
– Issues must be reported within 10 business days of receipt; otherwise, goods are deemed accepted.
6. Handling Lost or Damaged Shipments
6.1 Lost Shipments
– If confirmed lost by the carrier, we will:
– Reship (FOB/CIF at client’s additional shipping cost; DDP at our cost).
– Or negotiate compensation (based on invoice value).
– Clients must report losses within 5 business days of the expected delivery date.
6.2 Damaged Shipments
– For transit damage reported within the inspection period, with supporting evidence, we will:
– Offer free replacements (shipping costs per trade terms).
– Or negotiate a discount (based on damage extent).
– Resolution will be completed within 15 business days of receiving full documentation.
7. Returns and Exchanges Logistics
– Quality Issues: For defective products, we cover round-trip shipping and arrange logistics; requests must be made within 30 days of inspection.
– Non-Quality Issues: For order errors or cancellations, clients must request and receive approval, covering return shipping and related costs.
– Return address: [Specific address in Xinyang City, Henan Province, China to be completed], using our designated carrier.
8. Special Notes for International Shipping
8.1 Customs Compliance
– Clients are responsible for ensuring products comply with destination country import laws (e.g., restrictions on hunting equipment); we can provide technical specs and compliance statements.
– If imports are blocked due to regulations, clients may opt for a refund or redirection, with shipping losses at their expense.
8.2 Customs Clearance
– Clients must provide accurate clearance details (e.g., tax ID, import permits); delays or fines due to missing info are their responsibility.
– We can assist with customs agents, with costs borne by the client.
9. Policy Updates
This policy may be revised based on business needs or international logistics changes, with updates notified via email and posted at www.longax.com/b2b-logistics. Continued cooperation implies acceptance of updated terms.
10. Contact Us
For logistics inquiries, contact:
– Email: [email protected]
– Phone: +86 159 3977 7732
– Address: Building 2, International Mall, Pingqiao District, Xinyang City, Henan Province, China
Longax is committed to providing efficient, transparent logistics support to our international B2B clients, fostering collaboration to expand the global hunting market!
