FAQ
Tracking Gear FAQ
How does the dog tracker work?
Our dog tracker uses GPS and mobile network technology to track your dog’s location in real time via satellite positioning. Simply download our mobile app to view your dog’s exact location on a map.
How long does the battery last?
Depending on the usage mode, the battery lasts 3-7 days. In standard mode, it can last up to 5 days, while real-time tracking mode lasts about 3 days. Charging takes approximately 2 hours.
What is the tracker’s coverage range?
The tracker works anywhere with GPS signals and mobile network coverage. Whether in urban areas, suburbs, or remote locations, you can track your dog as long as there’s a signal.
Is a subscription required?
Yes, to use the real-time tracking feature, a subscription is required. The cost is $X per month or $X per year (fill in your specific pricing), with the first month free as a trial.
Is the tracker waterproof?
Yes, our tracker has an IP67 waterproof rating, meaning it can withstand submersion in 1 meter of water for up to 30 minutes—perfect for rainy days or water play.
How do I install or attach it to my dog?
The tracker is designed as a lightweight pendant that easily attaches to your dog’s collar or harness. Installation instructions are included in the package and work with most standard collars.
How heavy is the tracker? Will it discomfort my dog?
he tracker weighs only X grams (fill in the actual weight), making it very lightweight. Even small dogs can wear it comfortably, and we offer different sizes of accessories for a perfect fit.
Which systems does the mobile app support?
Our app is compatible with iOS 12.0 and above, as well as Android 6.0 and above. Desktop support is not available yet, but it’s currently in development.
What should I do if my dog gets lost?
Open the mobile app and enable real-time tracking to see your dog’s current location. If your dog leaves a preset safe zone, the app will automatically send you an alert.
Does the tracker come with a warranty? How long is it?
Yes, we offer a 1-year limited warranty. If the device fails under normal use, it can be repaired or replaced for free. See our warranty policy page for full details.
Can it track multiple dogs?
Yes! One account can support multiple trackers. Simply purchase a device for each dog and link them in the app for easy management of multiple pets.
Is my data secure?
We take privacy seriously. All location data is encrypted and stored on secure cloud servers, never shared with third parties.
